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Shipping policy

Shipping and Delivery

All shipments are insured during transport if made through a courier chosen and appointed by the supplier. In this case, in the event of theft, loss or damage during transport (in this case the wording "RECEIVED SUBJECT TO VERIFICATION" must necessarily be affixed upon receipt of the package), the supplier undertakes to send a new product and, where should the same be unavailable and/or out of stock, it will offer a different product, but with equivalent characteristics, with the Customer's option not to accept this new product and request the issuance of a credit note or purchase voucher. In the event that the customer chooses direct collection, the supplier will not be responsible for the loss and/or damage of the product from the moment of delivery of the goods from our warehouses.

Risk and ownership

The goods are shipped prepaid, insured with the relative costs being charged on the invoice. In the event that the customer collects the goods, the risk is to be considered totally and exclusively borne by the latter from the moment of delivery. Upon receipt of the goods, the customer must verify the integrity of the packages and the quantitative and qualitative correspondence with what is indicated in the transport document. In case of discrepancy, the same must be reported by adding the wording "RECEIVED SUBJECT TO INSPECTION" on the courier's document in addition to the signature. Even if the packaging is intact, the shipment must be checked as soon as possible and in any case no later than 7 (seven) days from receipt. Any anomalies that cannot be found during the check upon receipt of intact packaging must be reported in writing by sending an email to within 7 (seven) days of receipt. Any notification received by the supplier after this deadline cannot be taken into consideration. For each declaration, the customer assumes full responsibility for what is declared.